Computer Support Tips to Fix the “Stop 0x0000003B” Error on Windows 8.1 PC

It must be very frustrating for the PC users when they receive any critical STOP error on their Windows PC. These STOP errors not only make you sit idle but also cause instant loss of your PC productivity. Therefore, you may need someone who can help you out in that troublesome situation. The current blog highlights a few… computer support tips that may assist you to fix the “Stop 0x0000003B” error on your Windows 8.1 PC.

Looking for a right kind of solution to fix your PC may be very challenging at times. You may think of visiting a computer technician from one of the leading PC repair stores in your town to fix your PC. But, instead of visiting the local technician, there are few troubleshooting tweaks that you may try to manually remove the error from your PC. If the tweaks don’t work, then you may contact a reliable technical support specialist to fix your PC.

You should read the blog to know how to repair the “Stop 0x0000003B” error on your Windows PC before you contact any PC tech guy.

First, you need to identify the error symptoms and its causes.

Error Symptoms

If you use a PC that is running Windows 8.1 Operating System (OS), then the following error message may appear on your screen:

“STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4)”

Error Cause

There can be multiple reasons that may lead to the stop error on your Windows 8.1 PC. However, in this blog, the error appears because of the presence of race condition between the two threads during the system login process.

What Should be Your Next Step?

If you receive the stop error on your PC screen, then first you may try to restart the PC and then check whether it boots properly or not. If the system boots up properly, then you may use the troubleshooting tips provided in the next section to fix the stop error on your Windows 8.1 PC.

Computer Support Tips to Fix the Error   

To resolve this specific issue, you may need to install the update rollup 2984006 from the official Microsoft website. You may refer the methods mentioned below to obtain the update rollup from the website:

Method One: Using Windows Update

You may apply the following steps to fix the issue using the Windows Update:

  1. On your Windows 8.1 PC, swipe in from the right edge of your computer screen to open the ‘Windows Update.’
  2. If you are using a mouse, then go to the lower right corner of the PC screen and move the mouse pointer upward. Now navigate through the following: Tap or click ‘Settings,’ >> ‘Change PC Settings,’ and then select the ‘Update and recovery’ option.
  3. Tap or click the ‘Check now’ button, and then give it a few minutes while the Windows searches for the most recent updates for your PC.
  4. If the updates are available, then tap or click the ‘Install’ button.
  5. Go to the ‘Optional’ updates, select ‘update 2984006,’ and then tap or click the ‘install’ button to start installing the update. 

You may need to restart your PC to finish installing some Windows updates. Therefore, before you restart your PC, you need to save and close all your important stuff to avoid any data loss.

Method Two: Using Microsoft Download Center

To fix your PC issue, you may also try to install the stand-alone update package from the Microsoft Download Center. Refer the following steps to obtain the stand-alone update package for your Windows 8.1 PC:

  1. Open the official Microsoft website.
  2. In the search box, type ‘KB2984006’ and then press ‘ENTER’ on your keyboard.
  3. On the new page, you may see a list of related topics, you need to click the ‘Downloads’ option on the left side.
  4. Once you click the Downloads, you may see the following downloads available for Windows 8.1 PC:
    1. Update for Windows 8.1 (KB2984006)
    2. Update for Windows 8.1 (x64-based systems) (KB2984006)
  5. Select the link according to your system configuration, and then click the ‘Download’ button to download the update package on your hard disk.
  6. Once the file gets downloaded, try to locate the update package on your PC.
  7. Once you find the package, open it and follow the on-screen instructions to install the update on your PC.

Save all your crucial stuff before you restart your PC to finish installing some Windows updates. If you face any trouble while applying the Windows updates, then you may contact a computer technician to install the updates on your PC.


The two methods provided in the blog are applicable if your system boots up properly after you restart it. If your PC shows the same error again on its screen after the restart, then you may have some major issues on your PC. In such cases, you should get in touch with some PC experts or technical support specialists to get these major issues checked and fixed on your Windows PC.

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Computer Support Tips to Fix the “Stop 0x0000003B” Error on Windows 8.1 PC
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